Refund policy

REFUND POLICY

We strive to produce beautiful flowers and healthy tubers throughout our growing season.

We want you to be happy with your purchase, so you too, can have a beautiful growing season ahead.

When you receive your package, please open your package and inspect your tubers when they arrive.

  • If you believe your tuber is not viable,( not showing an eye ) or is damaged in such a way (it will not grow ), please reach out to us via email : hello@ loganberry farm.com.au within 7 days of receiving your tubers, if you have any questions or concerns.
  • We may ask for photographs of the tubers in question to clarify any issues.
  • We will happily assist you in providing a positive outcome.

 

Upon flowering, if you notice you have received a mis-labelled cultivar, please email hello@loganberryfarm.com.au with photographs of the tuber(s) in question.

  • Our tubers have been labelled to the best of our ability, however, we will not be held responsible if human error occurs, and you receive a mis-labeled tuber, identified upon flowering, nor will we be held responsible for loss of income from a mis-labelled cultivar.
  • We will happily offer a full refund of the tuber(s) value, excluding shipping costs if they are part of a combined order.

If you have not received your refund into your account after a period of a week, please contact us, so we can further investigate. 

 

CUSTOMER CARE

  • Dahlia tubers are live plant material. They are perishable and are at their most fragile time of life when they have been split into a singular tuber.
  • Once you receive your tubers and inspect them, please read the 'Dahlia Care Guide' provided in your package on how to treat tubers prior to planting.
  • The tuber packaging provided is for the interim use whilst shipping only. The packaging is not intended to keep your tuber viable prior to your nominated planting date.
  • Please determine how you plan to store your tubers. 
  • Regularly monitor your tubers while they are being stored in your preferred medium, to ensure the stay in a viable condition prior to planting.
  • Every climate and soil type is different, and it is very important that you learn what works in your individual environment.
  • Dahlia tubers are best planted after your last frost has passed and should not be planted into saturated soil.  This ensures minimal risk of frost damage to tender shoots or from the dahlia tubers rotting, from over saturated soil.

 

LIMIT OF LIABILITY:

  • As mentioned previously, in 'Tuber Information' through the purchase of dahlia tubers, the buyer assumes all risk when buying dahlia tubers.
  • Once the tuber (s) is past the 7 day mark post delivery / or placed in the ground , Loganberry Farm will not be held responsible for  environmental factors that can contribute to the health and vigour of the plant. We are not responsible for tubers / plants failings to grow once they been planted, or if the storage instructions provided have not been followed.
  • Refunds will not be offered for change of mind before or after the 7 day grace period, unless the tuber(s) does not meet our own labelling requirements highlighted in the Refund Policy, and will not exceed the cost of the tubers themselves. Loganberry Farm is not required to issue a refund, and is not liable for any monetary value beyond the value of the purchased tubers in question.

  • By proceeding and completing your transaction at checkout, you agree to the policies stated above, and you are acknowledging that you are fully aware of these policies will be acted upon in a respectful manner.

     

KINDNESS 

  • We treat people with respect and kindness and expect the same in return from of our customers. We understand dahlia tuber sales can be disappointing ( I have been there and shared in this emotion )  when you miss out on cultivars in a growing season.
  • I would like to highlight, we are a small regenerative family run egg and flower farm with a team of 2  people in the high summer season, fulfilling orders to the best of our abilities.
  • Please be kind, in the times of disappointment and respectful in the times when there may be a reason to amend / refund an order.

 

We do hope they give you as much joy, as what they have given us over the years. We truly appreciate your support and wish you a beautiful gardening season ahead.